The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Assets may be static or dynamic and include: | buildingsbusiness and marketing contractsequipmentfurnituregoodwilllandpropertyvehicles. |
Relevant people may include: | agentsclientsdesignated OHS representativesemergency personnelengineers and techniciansgovernment personnelinstallerslegal representativesmanagement and colleaguesmembers of industry associations |
| property ownerssite personnelsubcontractorstechnical expertstenants. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Risk may relate to: | industry special risksloss of profitsmachinery malfunctionOHSpublic liabilitytrade practices issues. |
Legislative requirements may be outlined and reflected in: | Australian standards, and quality assurance and certification requirements award and enterprise agreementscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawenvironmental and zoning laws affecting access security, access and property usegeneral duty of care to clientshome building requirementslocal regulations and by-lawsprivacy laws applying to owners, contractors and tenantsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Industry benchmarks may include: | discounted cash flowemployment ratesindustry association performance indexinflation rateinternal rate of returnlife cycle costingpublished vacancy factorstenancy mix. |
Asset performance criteria may include: | agecondition assessmentcostdepreciationdown timeemergency operation and backupfunctionalitylife spanmaintenance requirements and costreplacement |
| securityservice levels. |
Schedules may be: | chartscomputerisedpaper-basedprepared for daily, weekly, monthly or annual timeframesto-do listswall-mounted planning boardswork diary. |
Clients may include: | building supervisorscompany managementfund managersfund providersgovernment and legal instruments or agenciesinstitutionsinsurersinternal and external property groupslegal advisersprivate investorsproperty agentsproperty ownersrisk assessors. |
Communication channels may include: | direct line supervision pathslateral supervision pathsorganisational communication protocols and proceduresorganisational networks. |
Asset register may include: | air conditioningcleaningheatingsecurity systemstelecommunications systemsutilitiesventilationvertical serviceswaste management. |
Maintenance strategies may relate to: | cleaningelectricalemergency lightingevacuationfire lightinggardenhousekeepingpaintingpestsplumbingsanitary disposalsecurityvertical movementwaste disposalweather proofing. |
Communication techniques may include: | active listeningclear presentation of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Evaluation methods could be qualitative or quantitative and may include: | checklistscost data analysisexpert and peer review interviewsobservationquestionnairesreview of quality assurance data. |
Business equipment and technology may include: | data storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applicationswork computers. |
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